Reservation & Cancellation policy
Updated: May 1; 2022
If you make a reservation for our tutoring sessions or a spot at one of our online group courses, the full tuition fee is due. We accept PayPal, Venmo, Zelle, Check, Cash, and all major credit cards.
Our cancellation policy is outlined below. Please read the entire policy carefully and don't hesitate to contact us if you have any questions that are not answered here.
Private tutoring and Corporate Cultural Talks
Cancellation more than 24 hours before class
• Clients may reschedule or receive a full refund of their reservation fee.
Cancellation less than 24 hours before class
• No return of the reservation fee / free rescheduling for the same day may be possible depending on the teacher's schedule. In-person tutoring can always be moved online.
No-Shows will be charged for the applicable lessons in total. Cancellations made after the scheduled class are considered a No-Show and will be charged the total amount. To make any changes or cancellations, please use the booking system or text to 212 960 3416
No refund for Tutoring Packages!
Online Group Courses and German Enrichment Programs
This applies to group classes and programs with two sessions and more.
Cancellation more than four weeks before the first class
• 50 % refund of the reservation fee
Cancellation between four weeks and seven days before the first class
• 20% refund of the tuition fee
Cancellation less than one week before the first class
• No refund
It has been our experience that nobody wants their class canceled, so we will always do our best to run classes whenever possible. However, there are times when weather or other circumstances beyond our control may cause us to cancel or reschedule a class. Please remember that we will always have our students' best interests in mind in these instances. Since dealing with question weather conditions is not an easy task, we ask that our students be patient with us while we decide whether or not to cancel a class.
If we cancel
We will always do our best to run classes whenever possible. However, there are times when weather or other circumstances beyond our control cause us to cancel or reschedule a class. Please remember that we will always have our students' best interests in mind in these circumstances.
• Full refund