Reservation & Cancellation policy
If you make a reservation for a spot at one of our online group courses, 50% of the tuition fee is due. The rest is due the day of the first class. The payment for our tutoring services is due the day of each session. We accept Venmo, Zelle, Check, Cash, and all major credit cards.
Cancellation policy
Our cancellation Policy is outlined below. Please read the entire policy carefully and don't hesitate to contact us if you have any questions that are not answered here.
Private tutoring and Corporate Cultural Talks
Most of our services will fall under this category.
With 48 hours notice
• Clients may reschedule or receive a full refund of their reservation fee.
Less than 24 hours notice
• No return of the reservation fee / free rescheduling for the same day may be possible depending on the teacher's schedule. Private tutoring can always be moved online.
No-Shows will be charged for the applicable lessons in full, and any subsequent lessons will be canceled. Cancellations made after the scheduled lesson time are considered a No-Show and will be charged the total amount. To make any changes or cancellations, please use the booking system or text to 212 960 3416
No refund for Tutoring Packages!
German Enrichment Programs and Online Group Courses
This applies to group classes and programs with two sessions and more.
3 weeks notice
• Full refund of the reservation fee (minus paid credit card fees, Paypal fees)
Between 3 weeks and 7 days
• 50% refund of the tuition fee (minus paid credit card fees, Paypal fees)
Less than 1 week
• No refund
Weather Policy
It has been our experience that nobody wants their class canceled, so we will always do our best to run classes whenever possible. There are times however when weather or other circumstances beyond our control that may cause us to cancel or reschedule a class. In these instances, please remember we will always have our students best interest in mind. Since dealing with question weather conditions is not an easy task, we ask that our students be patient with us while we decide whether or not to cancel a class.
If we cancel
We will always do our best to run classes whenever possible. There are times, however, when weather or other circumstances beyond our control cause us to cancel or reschedule a class. In these circumstances, please remember we will always have our students best interest in mind.
• Full refund